Terms and Conditions
Last updated: 29 October 2026
1. About Fit Butlers
Fit Butlers is operated by Clinton Fernandes, trading as Fit Butlers.
Email: Fitbutlersuk@gmail.com
Telephone: 07448 985741
These terms apply to private event bookings made directly with Fit Butlers.
2. Your booking
Submitting an enquiry does not confirm a booking.
Before you pay, we will confirm the proposed service, event date, start time, duration, location, total price and any agreed special requests.
Your booking becomes confirmed when we have received the required payment and sent you written booking confirmation. Please check the details carefully and tell us promptly about any errors.
Costumes, particular performers and special requests are subject to availability and are only guaranteed where expressly agreed in writing. Website photographs do not guarantee that a particular performer will attend.
3. Prices and payment
A 50% deposit is required to secure your booking. This forms part of the total price.
The remaining balance must be paid no later than 14 days before the event. For bookings made fewer than 14 days before the event, full payment is required when booking.
Payment is currently by bank transfer using the details supplied with your booking.
Your quote will state the total price and whether travel or other charges apply. We will not add charges without your agreement.
If payment is overdue, we will contact you and give you a reasonable opportunity to pay before cancelling. Any amount retained will be calculated under the cancellation terms below.
4. If you cancel
Please email cancellation requests to Fitbutlersuk@gmail.com. Notice is measured from when we receive your request to the scheduled event start time.
At least 14 days before the event: we will refund all payments made towards your booking.
Fewer than 14 days before the event: a cancellation charge of up to 50% of the total booking price may apply.
The charge will not exceed our actual net loss directly resulting from your cancellation. We will take reasonable steps to reduce our losses, including seeking a replacement booking where practical, and account for costs saved.
We will explain any deduction and refund the remaining payment. If you have paid in full, at least 50% will be refunded, and more where our actual loss is lower.
These charges do not apply where you are legally entitled to cancel because we have failed to meet our obligations.
5. Changing your booking
Please request changes as early as possible, preferably at least 14 days before your event.
Changes to the date, location, timings, service or group size are subject to availability and written agreement. We will explain any price difference before you decide whether to proceed.
Your original booking remains in place until a change is agreed in writing. If a suitable alternative cannot be agreed and you choose to cancel, section 4 applies.
6. If we cannot provide the agreed service
If illness, an emergency or another circumstance prevents us from delivering the agreed service, we will contact you as soon as possible.
We may offer an alternative performer or date. If this materially changes what you booked, you do not have to accept it.
If we cancel the booking and you do not accept an alternative, we will refund all payments for the cancelled service. If only part of a booking cannot be delivered, we will discuss an appropriate remedy with you.
Your statutory rights remain unaffected.
7. Venue and practical arrangements
Unless agreed otherwise, you are responsible for arranging a suitable venue and obtaining any permission required from its owner or manager.
Please provide an accurate address, access instructions and details of any restrictions that could affect the entertainment.
The venue must have sufficient clear space and be reasonably safe for the agreed activity. We will confirm any service-specific requirements, including music, equipment and somewhere for the performer to prepare.
For private party butler bookings, you provide the drinks unless your written booking confirmation states otherwise.
If a problem at the venue could prevent delivery, please tell us promptly so we can discuss a solution.
8. Respect, participation and safety
Our entertainment services are for adults aged 18 and over. The organiser must ensure that everyone attending the activity meets this requirement.
Performers and guests must be treated respectfully. Audience participation is optional, and personal boundaries must be respected throughout.
Harassment, threats, violence, unwanted touching and requests for sexual services are not permitted.
A performer may pause an activity to address a safety or behaviour concern. Where it is safe and appropriate, the organiser will have an opportunity to resolve the issue. Serious misconduct or immediate danger may require the performer to end the activity and leave.
If an activity ends early, any payment retained will reflect the service already provided and reasonable losses caused by the breach, taking account of costs saved. There is no automatic forfeiture of the entire payment.
9. Photography and video
Photography and video recording during live performances are not permitted.
Posed photographs before or after a performance may be taken only with the agreement of the performer and everyone included.
Please obtain permission before posting or sharing identifiable images of other people.
Fit Butlers will obtain separate permission before taking or using identifiable photographs for promotional purposes. Booking with us does not give automatic permission to use anyone’s image.
10. Our responsibility
We will provide our services with reasonable care and skill.
We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss caused solely by a customer or guest where we are not at fault.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.
Nothing in these terms affects your statutory consumer rights.
11. Personal information
We use personal information to respond to enquiries, manage bookings and provide our services, as explained in our Privacy Policy.
Relevant booking details may be shared with the performer delivering your event. Promotional photography requires separate permission.
12. Questions and complaints
If something is wrong during your event, please tell the performer or contact us as soon as reasonably possible so we have an opportunity to help.
You can also email Fitbutlersuk@gmail.com with your booking details and a description of the concern. We will investigate and respond as promptly as reasonably possible.
Raising a concern after the event does not remove your statutory rights.
13. Accepting these terms
We will provide these terms before you make payment. By accepting our booking offer and paying the required deposit or full payment, you agree to these terms.
The version supplied when you book applies to your booking unless we agree a change with you.